Connected, Predictive, Integrated
Our Service Technician solution is designed keeping your needs in mind. No matter what the challenge of your business Service Technician is flexible and allows for easy customization to address your specific issues.
Real-Time Data Analytics
The dynamic nature of Real Time Data analytics is an important tool in identifying failure predictions and subsequent design improvements. Real Time Data Analaysis facilitates accurate prediction of faults and provides actionable insights from the data that is monitored.
Based on historical and real time data monitoring Predictive Maintenance techniques help determine the condition of equipment and help predict when maintenance needs to be performed helping save costs and increasing revenue.
Based on Artificial Intelligence, the chat bot helps the customer care team ask relevant questions to the customers. The call centre team is now able to use the search tool more effectively as the results are fewer and precise.
Live help equips the Field Technicians with the latest in Augmented Reality that helps the teams interact with Technical Experts at a remote location. Live Help enables technicians to analyze the fault in real time and suggest the solution.
Simply put, Human Language used by customers to describe a fault in their appliances like water leakage is converted to Machine Language by promoting a series of faults. This conversion is done using Natural Language Processing.
With Parts Intercept you are never worried about over or under stocking of replacement parts. Parts Intercept helps you carry the appropriate parts during a field call that enables quick resolution and helping create smart inventory control.
Refer to service manuals, schedule service calls, maintain your books or accept payments in the field with our easy to implement connectors that make internal and third party integrations an effortless process.
Upcoming Industry Events
Meet fellow members and friends at the AHAM annual member meeting from April19th-21st at Litchfield Park, Arizona. Called ‘Expectations' this year , we kick off the proceedings with a Whiskey Tasting reception. Look out for the guest speaker sessions , that will address a variety of topics from some of the biggest names of the industry.
When : April 19-21, 2018
Where : Litchfield Park, Arizona More
Internet of Things World 2018 is the world’s largest and most comprehensive IoT event with over 12,000 attendees, 450+ industry thought leaders and 300+ exhibitors. With a focus on IoT Action, Internet of Things World delivers unique information that will allow your business to achieve real ROI & results from IoT. The conference will cover areas like advancement of the iot market and much more.
When : May 14-17, 2018
Where : Santa Clara Convention Center, CA More
NRA Show 2018
As the international foodservice marketplace, the NRA Show provides unparalleled opportunities for buyers and sellers to come together, conduct business and learn from each other. In addition to all the regular attractions like Culinary demonstrations, Feature Presentations , Kitchen Innovation Awards & FABI Awards , there is the all new Restaurant Revenue Growth Conference.
When : May 19-22, 2018
Where : MacCormick Place, Chicago More