Connected, Predictive, Integrated
Our Service Technician solution is designed keeping your needs in mind. No matter what the challenge of your business Service Technician is flexible and allows for easy customization to address your specific issues.
Real-Time Data Analytics
The dynamic nature of Real Time Data analytics is an important tool in identifying failure predictions and subsequent design improvements. Real Time Data Analaysis facilitates accurate prediction of faults and provides actionable insights from the data that is monitored.
Based on historical and real time data monitoring Predictive Maintenance techniques help determine the condition of equipment and help predict when maintenance needs to be performed helping save costs and increasing revenue.
Based on Artificial Intelligence, the chat bot helps the customer care team ask relevant questions to the customers. The call centre team is now able to use the search tool more effectively as the results are fewer and precise.
Live help equips the Field Technicians with the latest in Augmented Reality that helps the teams interact with Technical Experts at a remote location. Live Help enables technicians to analyze the fault in real time and suggest the solution.
Simply put, Human Language used by customers to describe a fault in their appliances like water leakage is converted to Machine Language by promoting a series of faults. This conversion is done using Natural Language Processing.
With Parts Intercept you are never worried about over or under stocking of replacement parts. Parts Intercept helps you carry the appropriate parts during a field call that enables quick resolution and helping create smart inventory control.
Refer to service manuals, schedule service calls, maintain your books or accept payments in the field with our easy to implement connectors that make internal and third party integrations an effortless process.
Upcoming Industry Events
AHAM Tech Week
AHAM will host the Supplier Networking Reception at the Capitol Hilton in Washington, DC. This networking reception has become the premiere event for suppliers to establish and build upon their relationships with engineers and technical staff from top home appliance manufacturers. It’s a great opportunity to promote your company’s services with representatives from Major, Portable, and Floor Care appliance companies.
When : September 17-21, 2018
Where : Capital Hilton - Washington, DC More
National Appliance Service Convention
The National Appliance Service Convention in Las Vegas is the premier networking and training event for the home appliance industry. Meet industry leaders and experts and get trained in OEM & Appliance troubleshooting, Electrical & Schematic Training and various Office Software and Systems Training Methods.
When : September 17-20, 2018
Where : Las Vegas, NV More
SMACNA’s Annual Convention is its premier event that blends exceptional education with world-class networking and social event. The opening reception on Sunday evening takes place on the flight deck of the U.S.S. Midway Museum, one of the longest-serving and most famous aircraft carriers in U.S. Naval history.
When : Oct 14-17, 2018
Where : MacCormick Place, Chicago More