Posts Tagged ‘customer experience’
Customers want easy problem resolution, so make your self-help channels smarter
When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that can solve complex problems, deflect low-level support calls, and boost customer satisfaction By Andy Chinmulgund If you’ve been on hold for technical support in the last couple of years, you were probably repeatedly reminded…
Read MoreHow AI technology can enhance customer service for home appliance equipment
This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning as the foundation for a range of applications used in the service sector. By Andy Chinmulgund Home appliance manufacturers and the companies that provide service contracts for this equipment are looking for solutions to:…
Read MoreHow digital twin technology helps you win in customer service
By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to industrial equipment can implement predictive service, fast diagnostics, and minimal downtime. By Andy Chinmulgund Once the domain science fiction, the concept of digital twins has accelerated into reality in recent years thanks to the…
Read MoreWhy data silos are hurting your CX scores
By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By Andy Chinmulgund As customer experience (CX) becomes the new competitive advantage, it’s increasingly important that contact center and field service teams are equipped to collaborate so they can quickly resolve customer issues. However, when…
Read MoreReduce truck rolls to boost field-service productivity and improve customer experience
Whether you are a manufacturer of home appliances or commercial equipment, your customers expect fast, reliable, and efficient service. These days, customer expectations are extremely high, and no manufacturer can afford to waste a customer’s time with service calls that don’t fix the product. However, this happens a lot. Just look at these tweets from…
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