Customers want easy problem resolution, so make your self-help channels smarter

When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that can solve complex problems, deflect low-level support calls, and boost customer satisfaction By Andy Chinmulgund If you’ve been on hold for technical support in the last couple of years, you were probably repeatedly reminded…

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How AI technology can enhance customer service for home appliance equipment

This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning as the foundation for a range of applications used in the service sector. By Andy Chinmulgund Home appliance manufacturers and the companies that provide service contracts for this equipment are looking for solutions to:…

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How digital twin technology helps you win in customer service

By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to industrial equipment can implement predictive service, fast diagnostics, and minimal downtime. By Andy Chinmulgund Once the domain science fiction, the concept of digital twins has accelerated into reality in recent years thanks to the…

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Why data silos are hurting your CX scores

By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By Andy Chinmulgund As customer experience (CX) becomes the new competitive advantage, it’s increasingly important that contact center and field service teams are equipped to collaborate so they can quickly resolve customer issues. However, when…

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