Build your Customer Service Triage

Better and Faster

OEMS are becoming more and more data-driven and are looking for ways to fast-track the usage of AI/ML for Customer Service Triage. Today they are continuously challenged with - ageing work force, employee churn, parts and labor shortages and expensive truck rolls. To overcome these problems OEMs need to accelerate the adoption of Service Intelligence. Here is how it can be achieved.

GETTING STARTED

Data Ingestion

Data is auto ingested from a variety of sources, such as Product manuals, Tech forums, FAQs, Troubleshooting guides and Customer feedback, then interpreted to dynamically create triage decision flows.

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BRUVITI STUDIO

Dynamically create decision flows

The ultimate plug and play tool for service SMEs

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A "No-code" Studio gives you flexibility to add/edit decision flows. Change the complexity and content of information depending on the user persona with simple point-and-click interface.
Once ready deploy them with any of the Assist products.

ASSIST PRODUCTS

User specific applications

Bruviti’s market-leading AI-powered applications

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Customer Assist

A powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention.

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Agent Assist

A comprehensive triage dashboard that provides agents with intelligent search, various informational widgets, parts prediction and intelligent decision trees.

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Tech Assist

Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit.

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ADD MORE

Add additional data

Appliance service data such as Call logs, Service logs, Parts BoM and Warranty claims data are further ingested into the system to gain operational insights. Bruviti’s AI engine streamlines all of the heavy lifting involved to make this data actionable for prediction model.

PREDICTION

Predict with accuracy and speed

Using Bruviti’s highly advanced Prediction engine

To ensure accurate parts and warranty predictions for OEMs, Bruviti’s prediction engine factors in current and historical appliance faults and parts failures, precise model types by serial and model numbers, service histories, and parts used.

SMART INSIGHTS

Monitor your Triage center performance

Bruviti's Smart Insights and business intelligence dashboards provide OEM management teams essential visibility into how each Bruviti tool is contributing to overall efficiency and bottom-line performance.

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