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Upcoming Industry Events

AHR Expo

The AHR Expo is the world’s largest HVACR event, attracting the most comprehensive gathering of industry professionals from around the globe each year. The Show provides a unique forum where manufacturers of all sizes and specialties, whether a major industry brand or innovative start-up, can come together to share ideas and showcase the future of HVACR technology under one roof. More

When : January 14th-16th, 2019
Where : Georgia World Congress Center, Atlanta, GA 

Customer Contact Week

Customer Contact Week is the world’s largest customer contact event series. Learn more about the CCW event that 550+ executives are attending in Nashville. More

When : January 15th - 18th, 2019
Where : JW Mariott, Nashville, TN

NAFEM Show

Welcome to a show that reveals the inner workings of foodservice success. Browse exciting products from 500+ of the world’s leading equipment and supplies manufacturers. Meet and learn from leaders across all foodservice segments. And see the trends that are just around the corner. One thing’s for sure: awe-inspiring innovations and light-bulb moments await. More

When : February 7th - 9th, 2019
Where : Orange County Convention Center, Florida

Expo Food Processing

With more than 280 exhibitors and 2600 attendees, Food Processing Expo is the largest trade show in California devoted exclusively to food processing. The Expo brings the industry together by offering a trade show floor with exhibits featuring machinery, equipment, supplies, services and other vendors with innovative industry products. The Expo also features informative, topical educational sessions, dynamic speakers and networking events, offering something for everyone in the food processing industry. More

When : February 12th - 13th, 2019
Where : Sacremento Convention Center , CA

Bruviti in the News

Nov 2, 2018 - What happens when your flashy new IoT-enabled device needs field services?

Oct 31, 2018 - Bruviti’s Predictive Suite and IoT Core are designed for manufacturers of home appliances, commercial equipment, and industrial equipment.

Press Releases

Reduce your inventory costs and truck rolls with accurate parts prediction

July 9, 2020

The latest machine-learning tech can determine which parts, and how many, to carry in the warehouse and on the service truck By Andy Chinmulgund The COVID-19 pandemic is redefining business practices across industry verticals. As social distancing and shelter in place directives persist, the service industry is reinventing onsite service visits. Any onsite visit is…

COVID-19 will accelerate your digital transformation

May 28, 2020

In the past few years, thousands of manufacturers embraced digitalization to drive efficiency and better compete in the global marketplace. This shift led to dramatic changes in how products are designed, planned, and manufactured. In the service side of the house, digitalization has presented service organizations with similar opportunities to boost operational performance, reduce costs,…

Now is the time to upgrade your remote repair capabilities

April 15, 2020

To maintain business continuity in the face of the current crisis, service centers must inevitably reconfigure their operations. As they adapt to ‘work from home’ and ‘social distancing’ mandates, now is the time for service centers to implement remote repair capabilities in order to enhance safety and resilience. By Andy Chinmulgund How service organizations interact…

AI can give your field service technicians CX superpowers!

February 26, 2020

Shoppers increasingly prefer digital channels to research, compare, and order a product. Post sales, customer service has also gone digital; customers are using the web, email and chat to resolve issues. That means your customers’ first encounter with a real human is likely your field-service technicians — will they live up to your customers’ expectations? By…

Readying a chatbot for omnichannel customer service

January 30, 2020

Equipping your chatbot for the front lines of customer service is no easy task, and the work starts with defining its vocabulary and technical knowledge. The good news is that OEMs already possess much of the information needed to ready a chatbot for customer service—but assembling it requires data orchestration and analytics capabilities. By Andy…

2020: What’s in store for field service technology?

December 17, 2019

Delivering superior customer experience (CX) is the mantra for field-service operations. As companies compete for market share and customer loyalty, technology will play an increasingly important role in the decade ahead. What might we expect in 2020 and beyond? By Andy Chinmulgund There are indicators that the service management industry could reach $5.9 billion by…

Natural language processing can improve customer experience

November 24, 2019

Was your last interaction with a technical support phone agent positive? I recently spent more than two hours on the phone with an agent who was struggling to locate the right information and techniques needed to diagnose the fault with my oven. The outcome: the problem was not resolved and I’m planning to get back…

How can service and support teams leverage digital twin technology?

October 1, 2019

As manufacturers strive to achieve better customer experience throughout the product lifecycle, digital twin technology provides the critical insights that post-sales teams need to enhance their capabilities while reducing costs. By Andy Chinmulgund Last month, we discussed how digital twin technology can help manufacturers improve their customer service capabilities. In this post, we’ll look at…

How digital twin technology helps you win in customer service

August 13, 2019

By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to industrial equipment can implement predictive service, fast diagnostics, and minimal downtime. By Andy Chinmulgund Once the domain science fiction, the concept of digital twins has accelerated into reality in recent years thanks to the…

Why data silos are hurting your CX scores

June 27, 2019

By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By Andy Chinmulgund As customer experience (CX) becomes the new competitive advantage, it’s increasingly important that contact center and field service teams are equipped to collaborate so they can quickly resolve customer issues. However, when…