Upcoming Industry Events
Bruviti in the News
Nov 2, 2018 - What happens when your flashy new IoT-enabled device needs field services?
Oct 31, 2018 - Bruviti’s Predictive Suite and IoT Core are designed for manufacturers of home appliances, commercial equipment, and industrial equipment.
Press Releases
CES 2019: predictive service and customer-led design take center stage
Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside from the glitz, skits and tricks that are Las Vegas, the Bruviti team attending CES last week observed how important this show has become for appliance manufacturers. In addition to the broad range of…
Field Service Connect : show me the ROI
Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics, and the future state of service. The conference delegates that we met were director- and VP-level decision makers who attended to monitor the state of…
AHAM 2017 meeting observations
K2 was a Silver Sponsor at the 2017 AHAM (Association of Home Appliance Manufacturers) annual meeting, April 30 – May 2 in Washington D.C. AHAM is celebrating its 50th year as a trade organization, representing an industry that has grown to $33B in value.It was particularly interesting to note that many manufacturers are studying how…
AHAM Honors Bruviti CEO Andy Chinmulgund for Service to Appliance Industry
This award means a lot to all of us at Bruviti. We have dedicated our company to helping AHAM members improve their customer-service offerings across their contact centers and service departments. We joined AHAM with the vision of bringing connectivity and predictive service capabilities to this important industry. Since then, we have contributed to the Supplier Division, helped…
How AI technology can enhance customer service for home appliance equipment
This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning as the foundation for a range of applications used in the service sector. By Andy Chinmulgund Home appliance manufacturers and the companies that provide service contracts for this equipment are looking for solutions to:…
How we put your service data to work
The first phase of building an expert system capable of assisting your service and support teams is assembling and interpreting valuable data from across the organization. To automate this process, Bruviti applies machine-learning tech to onboard data from a wide variety of sources. By Andy Chinmulgund Data is at the heart of any intelligent system.…
Reduce your inventory costs and truck rolls with accurate parts prediction
The latest machine-learning tech can determine which parts, and how many, to carry in the warehouse and on the service truck By Andy Chinmulgund The COVID-19 pandemic is redefining business practices across industry verticals. As social distancing and shelter in place directives persist, the service industry is reinventing onsite service visits. Any onsite visit is…
COVID-19 will accelerate your digital transformation
In the past few years, thousands of manufacturers embraced digitalization to drive efficiency and better compete in the global marketplace. This shift led to dramatic changes in how products are designed, planned, and manufactured. In the service side of the house, digitalization has presented service organizations with similar opportunities to boost operational performance, reduce costs,…
Now is the time to upgrade your remote repair capabilities
To maintain business continuity in the face of the current crisis, service centers must inevitably reconfigure their operations. As they adapt to ‘work from home’ and ‘social distancing’ mandates, now is the time for service centers to implement remote repair capabilities in order to enhance safety and resilience. By Andy Chinmulgund How service organizations interact…
AI can give your field service technicians CX superpowers!
Shoppers increasingly prefer digital channels to research, compare, and order a product. Post sales, customer service has also gone digital; customers are using the web, email and chat to resolve issues. That means your customers’ first encounter with a real human is likely your field-service technicians — will they live up to your customers’ expectations? By…