Upcoming Industry Events
Bruviti in the News
Nov 2, 2018 - What happens when your flashy new IoT-enabled device needs field services?
Oct 31, 2018 - Bruviti’s Predictive Suite and IoT Core are designed for manufacturers of home appliances, commercial equipment, and industrial equipment.
Press Releases
Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies
Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability…
CES 2019: predictive service and customer-led design take center stage
Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside from the glitz, skits and tricks that are Las Vegas, the Bruviti team attending CES last week observed how important this show has become for appliance manufacturers. In addition to the broad range of…
Field Service Connect : show me the ROI
Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics, and the future state of service. The conference delegates that we met were director- and VP-level decision makers who attended to monitor the state of…
AHAM 2017 meeting observations
K2 was a Silver Sponsor at the 2017 AHAM (Association of Home Appliance Manufacturers) annual meeting, April 30 – May 2 in Washington D.C. AHAM is celebrating its 50th year as a trade organization, representing an industry that has grown to $33B in value.It was particularly interesting to note that many manufacturers are studying how…
Does your service AI assimilate and transfer know-how?
Organizations that make a commitment to documenting the valuable knowledge of their subject-matter experts can more quickly and effectively onboard, train, and develop the next generation of workers By Andy Chinmulgund Your service know-how is your competitive advantage Consider the vast amount of knowledge that your service organization has created and accumulated over the years:…
Announcing the Bruviti SmartService Pack for Home Appliances
New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By Andy Chinmulgund When a home appliance stops working, what are your options? If it’s still under the factory warranty, you’ll likely call the retailer and schedule a service call. Outside of the factory warranty…
AHAM Honors Bruviti CEO Andy Chinmulgund for Service to Appliance Industry
This award means a lot to all of us at Bruviti. We have dedicated our company to helping AHAM members improve their customer-service offerings across their contact centers and service departments. We joined AHAM with the vision of bringing connectivity and predictive service capabilities to this important industry. Since then, we have contributed to the Supplier Division, helped…
How AI technology can enhance customer service for home appliance equipment
This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning as the foundation for a range of applications used in the service sector. By Andy Chinmulgund Home appliance manufacturers and the companies that provide service contracts for this equipment are looking for solutions to:…
How we put your service data to work
The first phase of building an expert system capable of assisting your service and support teams is assembling and interpreting valuable data from across the organization. To automate this process, Bruviti applies machine-learning tech to onboard data from a wide variety of sources. By Andy Chinmulgund Data is at the heart of any intelligent system.…
Reduce your inventory costs and truck rolls with accurate parts prediction
The latest machine-learning tech can determine which parts, and how many, to carry in the warehouse and on the service truck By Andy Chinmulgund The COVID-19 pandemic is redefining business practices across industry verticals. As social distancing and shelter in place directives persist, the service industry is reinventing onsite service visits. Any onsite visit is…