Manufacturers of home appliances know all too well that today’s customers expect fast, reliable, and efficient service. Customer expectations are extremely high, and no manufacturer can afford to waste a customer’s time with flawed diagnostics and onsite service calls that don’t resolve a problem quickly.
Customer loyalty is earned by ensuring excellent customer experience (CX) from purchase through delivery, installation, maintenance and service. With customers increasingly buying online, there’s even more emphasis on service teams making the right impression with customers and exceeding their expectations. Get it right, and you have a customer for life — and potentially a brand ambassador. At the same time, cost-containment and revenues are critical for any service group.
Bruviti’s smart service technology equips your service teams to succeed on the front line by boosting customer satisfaction, maximizing first-time fix rate, and reducing factory service costs for a product across its lifetime.
Commercial kitchen equipment
Ovens, fryers, refrigerators and other commercial equipment is mission-critical for the successful operation of restaurants, hotels and other professional foodservice locations. Maintaining peak operating conditions and ensuring fast and accurate repair of this equipment is essential for customer service and quality levels.
Bruviti applies the latest data analytics and machine-learning technologies to reduce energy consumption, control supplies costs (such as cooking oil), monitor quality issues, address performance problems, rationalize warranty expenses, and reduce the cost of customer support.
Bruviti’s AI-powered suite of products enables manufacturers of commercial kitchen equipment and their service providers to increase asset uptime and empower support and service teams to enhance customer experience and reduce ownership costs.
Home Warranty & Extended Warranty
Home warranty companies that offer policies to repair problems with home appliances are looking for ways to reduce contact center and service contractor expenses. Bruviti enables these companies and third-party service and repair providers to offer effective self-service solutions to deflect calls from the contact center and equips contact center agents with better diagnostic and problem resolution capabilities.
By working with Bruviti, home warranty companies can reduce onsite visits that require an expensive truck roll. Another benefit is better transparency with contract servicers through improved triage instructions and parts recommendations to field technicians, as well as accurate validation of parts utilization.
Bruviti assists home and extended warranty companies and service contract providers with both point solutions and an integrated turnkey offering to quickly diagnose and fix home appliances while reducing costs.
Commercial and industrial building owners are increasingly focused on energy efficiency and compliance with environmental regulations, which has triggered renewal of aging equipment and a wave of innovation among HVAC manufacturers. Similarly, the green building revolution has spurred architects and contractors to specify network-connected HVAC systems that use smart sensors to minimize energy costs and maintain a comfortable environment for occupants.
Today’s commercial HVAC systems, along with lighting and other building subsystems, are generally managed by a comprehensive building management system. This, in turn, is changing the way HVAC systems are managed, monitored, serviced, and repaired.
Smart service and diagnostics reduce operating HVAC costs
Until now, service or repair of a commercial HVAC system has typically required an onsite physical inspection by a technician, however the
latest predictive service technologies enable new approaches that minimize HVAC downtime and reduce maintenance, service, warranty and parts costs for all stakeholders, including HVAC OEMs and contractors, facilities management companies, and even building owners.
Bruviti’s AI-powered smart service technologies predict when HVAC maintenance is needed, recommends which parts will be required, and alerts service personnel. If an unscheduled service intervention is needed, Bruviti enhances contact center problem triage and diagnostics capabilities, ensures the right parts are provisioned for the repair, and equips onsite technicians with guided technical advice.