Industries

Home appliances

Close up of woman's hand setting temperature control on oven. The display shows the set temperature to 200 degrees Celsius

Manufacturers of home appliances know all too well that today’s customers expect fast, reliable, and efficient service. Customer expectations are extremely high, and no manufacturer can afford to waste a customer’s time with flawed diagnostics and onsite service calls that don’t resolve a problem quickly.

Customer loyalty is earned by ensuring excellent customer experience (CX) from purchase through delivery, installation, maintenance and service. With customers increasingly buying online, there’s even more emphasis on service teams making the right impression with customers and exceeding their expectations. Get it right, and you have a customer for life — and potentially a brand ambassador. At the same time, cost-containment and revenues are critical for any service group.

Bruviti’s smart service technology equips your service teams to succeed on the front line by boosting customer satisfaction, maximizing first-time fix rate, and reducing factory service costs for a product across its lifetime.

Data Orchestration

Bruviti unifies your data from multiple sources onto a single platform so your support and service teams can access information on their desktops or mobile devices.

Customer Self-Service

Enables consumers to solve many problems without calling the service center. Bruviti technology applies artificial intelligence to correctly diagnose the problem and provide appropriate remedies.

Virtual Assistant

Provides AI-powered problem diagnosis and resolution for customer-care representatives at the contact center. This same technology can also be deployed so that customer-care representatives can provide field-based service technicians with the triage information they need to complete repairs the first time.

Equipment Identification

An intelligent software application that converts an image of the equipment rating plate into the relevant model number and serial number.

Parts Prediction

Bruviti uses information gleaned from service records to ensure field technicians are always provisioned with the right parts for a successful service call.

Live Help

Applies state-of-the-art AR and VR technologies to connect field technicians with technical experts back at base so that problems are diagnosed and fixed faster.

Commercial kitchen equipment

Ovens, fryers, refrigerators and other commercial equipment is mission-critical for the successful operation of restaurants, hotels and other professional foodservice locations. Maintaining peak operating conditions and ensuring fast and accurate repair of this equipment is essential for customer service and quality levels.

Bruviti applies the latest data analytics and machine-learning technologies to reduce energy consumption, control supplies costs (such as cooking oil), monitor quality issues, address performance problems, rationalize warranty expenses, and reduce the cost of customer support.

Bruviti’s AI-powered suite of products enables manufacturers of commercial kitchen equipment and their service providers to increase asset uptime and empower support and service teams to enhance customer experience and reduce ownership costs.

fryer_commericialkitchen

Data Orchestration

Bruviti unifies service data from multiple sources and of varying formats onto a single platform so that your support and service teams have rapid access to key operational information.

Virtual Assistant

Bruviti uses case-based reasoning, powered by the machine-learning and NLP (natural language processing), to learn from previous support cases and instantly solve a technical problem.

Parts Prediction

Bruviti uses information gleaned from service records to ensure field technicians are always provisioned with the right parts for a successful service call.

Bruviti VOQS

Bruviti’s AI-powered virtual sensors analyse machine data so that operators maintain optimum food quality and reduce waste. For example, our Virtual Oil Quality Sensor models oil conditions in commercial fryers and predicts with precision when oil needs to be discarded.

BI Dashboard

Bruviti’s business intelligence dashboards provide visibility into how each Bruviti tool is contributing to overall efficiency and bottom-line performance.

Home warranty

Home_warranty

Home warranty companies that offer policies to repair problems with home appliances are looking for ways to reduce contact center and service contractor expenses. Bruviti enables these companies and third-party service and repair providers to offer effective self-service solutions to deflect calls from the contact center and equips contact center agents with better diagnostic and problem resolution capabilities.

By working with Bruviti, home warranty companies can reduce onsite visits that require an expensive truck roll. Another benefit is better transparency with contract servicers through improved triage instructions and parts recommendations to field technicians, as well as accurate validation of parts utilization.

Bruviti offers a range of solutions for home warranty companies that address critical pain points across the service and support organization and extended supply chain:

Data Orchestration

Bruviti unifies service data from multiple sources and of varying formats onto a single platform so that your support and service teams have rapid access to key operational information.

Customer Self-Service

Enables homeowners to solve many problems without calling the service center. Bruviti technology applies artificial intelligence to correctly diagnose the problem and provide appropriate remedies.

Virtual Assistant

Provides AI-powered problem diagnosis and resolution for customer-care representatives at the contact center. This same technology can also be deployed so that customer-care representatives can provide field-based service technicians with the triage information they need to complete repairs the first time.

Equipment Identification

An intelligent software application that converts an image of the equipment rating plate into the relevant model number and serial number.

Parts Prediction

Bruviti uses information gleaned from service records to ensure field technicians are always provisioned with the right parts for a successful service call.

Commercial HVAC

Commercial and industrial building owners are increasingly focused on energy efficiency and compliance with environmental regulations, which has triggered renewal of aging equipment and a wave of innovation among HVAC manufacturers. Similarly, the green building revolution has spurred architects and contractors to specify network-connected HVAC systems that use smart sensors to minimize energy costs and maintain a comfortable environment for occupants.

Today’s commercial HVAC systems, along with lighting and other building subsystems, are generally managed by a comprehensive building management system. This, in turn, is changing the way HVAC systems are managed, monitored, serviced, and repaired.

Smart service and diagnostics reduce operating HVAC costs

Until now, service or repair of a commercial HVAC system has typically required an onsite physical inspection by a technician, however the

An air conditioning engineer is finishing the installation of several units on a rooftop. Two colleagues can be seen also installing units in the background. They are wearing hi vis jackets, hard hats and safety goggles.

latest predictive service technologies enable new approaches that minimize HVAC downtime and reduce maintenance, service, warranty and parts costs for all stakeholders, including HVAC OEMs and contractors, facilities management companies, and even building owners.

Bruviti’s AI-powered smart service technologies predict when HVAC maintenance is needed, recommends which parts will be required, and alerts service personnel. If an unscheduled service intervention is needed, Bruviti enhances contact center problem triage and diagnostics capabilities, ensures the right parts are provisioned for the repair, and equips onsite technicians with guided technical advice.

Predictive Maintenance

By integrating and analyzing data from HVAC equipment sensors and service records, Bruviti can predict when a key HVAC component will fail. Service managers can use this information to schedule preventive service visits to minimize HVAC downtime.

Virtual Assistant

By augmenting agent dashboards, Bruviti provides intelligent fault diagnosis and problem-solving for front-line customer-care representatives. If an onsite visit is needed to remedy the problem, Bruviti’s AI-powered tech support app provides technicians with intelligent triage and repair guidance.

Parts Prediction

Bruviti uses information gleaned from service records to ensure field technicians are always provisioned with the right parts for a successful service call.

Want to learn more about how we can help you achieve your service goals?
Let's get started!