Industries

Home appliances

Close up of woman's hand setting temperature control on oven. The display shows the set temperature to 200 degrees Celsius

Manufacturers of home appliances know all too well that today’s customers expect fast, reliable, and efficient service. Customer expectations are extremely high, and no manufacturer can afford to waste a customer’s time with flawed diagnostics and onsite service calls that don’t resolve a problem quickly.

Customer loyalty is earned by ensuring excellent customer experience (CX) from purchase through delivery, installation, maintenance and service. With customers increasingly buying online, there’s even more emphasis on service teams making the right impression with customers and exceeding their expectations. Get it right, and you have a customer for life — and potentially a brand ambassador. At the same time, cost-containment and revenues are critical for any service group.

Bruviti’s smart service technology equips your service teams to succeed on the front line by boosting customer satisfaction, maximizing first-time fix rate, and reducing factory service costs for a product across its lifetime.

Bruviti Agent Assist

Is an AI-powered problem diagnosis and resolution tool for customer-care representatives at the contact center. It unifies your data such as equipment and customer information, parts inventory, and technical data from multiple sources onto a single platform. Support teams can now provide your field service teams with triage information on their desktops or mobile devices to complete repairs the first time

Bruviti Customer Assist

Applies Bruviti’s market-leading AI-powered knowledge to deliver a powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention. It is equipped with a smart equipment identification feature that helps customers convert the rating plate into the relevant model number and serial number with access to model specific FAQ’s, video tutorials, and trouble shooting tips.

Bruviti Tech Assist

Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit. When equipped with the latest in AR/VR technology, technicians can consult technical experts at a remote location for complex service issues.

Bruviti Parts Prediction

Bruviti's case-based reasoning and machine-learning applications ensure accurate fault identification that helps field technicians carry the right parts for a successful service call. With information gleaned from service records field technicians are always provisioned with the right parts to improve their first time fix rates.

Commercial kitchen equipment

Ovens, fryers, refrigerators and other commercial equipment is mission-critical for the successful operation of restaurants, hotels and other professional foodservice locations. Maintaining peak operating conditions and ensuring fast and accurate repair of this equipment is essential for customer service and quality levels.

Bruviti applies the latest data analytics and machine-learning technologies to reduce energy consumption, control supplies costs (such as cooking oil), monitor quality issues, address performance problems, rationalize warranty expenses, and reduce the cost of customer support.

Bruviti’s AI-powered suite of products enables manufacturers of commercial kitchen equipment and their service providers to increase asset uptime and empower support and service teams to enhance customer experience and reduce ownership costs.

fryer_commericialkitchen

Bruviti Agent Assist

Is an AI-powered problem diagnosis and resolution tool for customer-care representatives at the contact center. It unifies your data such as equipment and customer information, parts inventory, and technical data from multiple sources onto a single platform. Support teams can now provide your field service teams with triage information on their desktops or mobile devices to complete repairs the first time

Bruviti Tech Assist

Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit. When equipped with the latest in AR/VR technology, technicians can consult technical experts at a remote location for complex service issues.

Bruviti Parts Prediction

Bruviti's case-based reasoning and machine-learning applications ensure accurate fault identification that helps field technicians carry the right parts for a successful service call. With information gleaned from service records field technicians are always provisioned with the right parts to improve their first time fix rates.

Bruviti Smart Insights

Bruviti's Smart Insights and business intelligence dashboards provide management teams essential visibility into how each Bruviti tool is contributing to overall efficiency and bottom-line performance.

Home Warranty & Extended Warranty

Home_warranty

Home warranty companies that offer policies to repair problems with home appliances are looking for ways to reduce contact center and service contractor expenses. Bruviti enables these companies and third-party service and repair providers to offer effective self-service solutions to deflect calls from the contact center and equips contact center agents with better diagnostic and problem resolution capabilities.

By working with Bruviti, home warranty companies can reduce onsite visits that require an expensive truck roll. Another benefit is better transparency with contract servicers through improved triage instructions and parts recommendations to field technicians, as well as accurate validation of parts utilization.

Bruviti assists home and extended warranty companies and service contract providers with both point solutions and an integrated turnkey offering to quickly diagnose and fix home appliances while reducing costs.

Bruviti Agent Assist

Is an AI-powered problem diagnosis and resolution tool for customer-care representatives at the contact center. It unifies your data such as equipment and customer information, parts inventory, and technical data from multiple sources onto a single platform. Support teams can now provide your field service teams with triage information on their desktops or mobile devices to complete repairs the first time

Bruviti Customer Assist

Applies Bruviti’s market-leading AI-powered knowledge to deliver a powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention. It is equipped with a smart equipment identification feature that helps customers convert the rating plate into the relevant model number and serial number with access to model specific FAQ’s, video tutorials, and troubleshooting tips.

Bruviti Tech Assist

Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit. When equipped with the latest in AR/VR technology, technicians can consult technical experts at a remote location for complex service issues.

Bruviti Parts Prediction

Bruviti's case-based reasoning and machine-learning applications ensure accurate fault identification that helps field technicians carry the right parts for a successful service call. With information gleaned from service records field technicians are always provisioned with the right parts to improve

Bruviti Smart Service Pack

A fast-start solution that synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that requires zero integration.

Commercial HVAC

Commercial and industrial building owners are increasingly focused on energy efficiency and compliance with environmental regulations, which has triggered renewal of aging equipment and a wave of innovation among HVAC manufacturers. Similarly, the green building revolution has spurred architects and contractors to specify network-connected HVAC systems that use smart sensors to minimize energy costs and maintain a comfortable environment for occupants.

Today’s commercial HVAC systems, along with lighting and other building subsystems, are generally managed by a comprehensive building management system. This, in turn, is changing the way HVAC systems are managed, monitored, serviced, and repaired.

Smart service and diagnostics reduce operating HVAC costs

Until now, service or repair of a commercial HVAC system has typically required an onsite physical inspection by a technician, however the

An air conditioning engineer is finishing the installation of several units on a rooftop. Two colleagues can be seen also installing units in the background. They are wearing hi vis jackets, hard hats and safety goggles.

latest predictive service technologies enable new approaches that minimize HVAC downtime and reduce maintenance, service, warranty and parts costs for all stakeholders, including HVAC OEMs and contractors, facilities management companies, and even building owners.

Bruviti’s AI-powered smart service technologies predict when HVAC maintenance is needed, recommends which parts will be required, and alerts service personnel. If an unscheduled service intervention is needed, Bruviti enhances contact center problem triage and diagnostics capabilities, ensures the right parts are provisioned for the repair, and equips onsite technicians with guided technical advice.

Bruviti Agent Assist

Is an AI-powered problem diagnosis and resolution tool for customer-care representatives at the contact center. It unifies your data such as equipment and customer information, parts inventory, and technical data from multiple sources onto a single platform. Support teams can now provide your field service teams with triage information on their desktops or mobile devices to complete repairs the first time

Bruviti Tech Assist

Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit. When equipped with the latest in AR/VR technology, technicians can consult technical experts at a remote location for complex service issues.

Bruviti Parts Prediction

Bruviti's case-based reasoning and machine-learning applications ensure accurate fault identification that helps field technicians carry the right parts for a successful service call. With information gleaned from service records field technicians are always provisioned with the right parts to improve

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