INTELLIGENT TRIAGE CENTER
A comprehensive triage dashboard that provides agents with intelligent search, various informational widgets, parts prediction and intelligent decision trees.
A “No-code” application that allows SMEs to build and manage complex decision trees and deploy them for Agent Assist, Customer Assist or Tech Assist.
Provides management teams visibility into how the Intelligent Triage Center is contributing to overall efficiency and bottom-line performance.
A powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention.
Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit.
Bruviti's prediction engine factors in appliance faults and parts failures that helps technicians carry the right parts for a successful service call.