About Us

At Bruviti, we are singularly focused on helping businesses deliver better customer support through automated problem triage. We develop intelligent AI algorithms for support and service teams of OEMs, warranty providers, servicers, and parts distributors across numerous industries. Our customers benefit from faster call resolution, fewer truck rolls, optimized inventory management, and by offering an efficient omnichannel customer experience.

Bruviti makes sense of any OEM’s product and service data, instantly transforming it into service insights and process automation. We have pioneered an approach that solves a wide array of service problems using big-data analytics and machine-learning techniques. This technology is at the heart of our product offering: an AI-powered intelligent triage center for fault prediction, part prediction, case-based reasoning, and expert guidance.

Bruviti's Triage Center integrates and plays well with industry-leading CRM systems, data lakes, and other enterprise systems. The best part: we can get our customers up and running in just a few days, so that they can deliver better customer service from Day One.

Our leadership team is a group of Silicon Valley experts with vast experience with both startups and Fortune 100 companies for 25+ years. The founding team has successfully built companies from inception to successful exit, and has experience in software development in networking, IoT, big-data analytics, machine learning, and artificial intelligence. This team has successfully deployed solutions with Fortune 100 companies around the world.

Our mission is to be the premier AI-powered triage suite for OEMs, warranty providers and servicers of field serviceable equipment worldwide.

Management Team

Andy Chinmulgund

Chief Executive Officer

Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.

Sanmitra Pandharpur

Chief Technology Officer

Sanmitra is responsible for the overall engineering strategy, execution and development at Bruviti. Previously, Sanmitra co-founded and was the VP engineering of Kenati Technologies. Sanmitra served as VP engineering and head of IDC, responsible for the integration of 2Wire and Kenati, and the expansion of 2Wire IDC from 70 to 350+ team supporting all 2Wire product lines.

Rich Larsen

Chief Commercial Officer

Rich is responsible for implementing, executing and delivering Bruviti’s external objectives, including global business development of customer, partner and other external relationships. He was the VP business development at Kenati Technologies, and also served in senior executive roles at NRG Energy, Smart Energy Instruments and Sun Microsystems.

Tom Meehan

VP Strategy

Tom is focused on developing partnership and solution strategies that will see the delivery and integration of Bruviti predictive analytics and AI technologies. Tom’s experience includes business development and product management roles at startups and large organizations that include Ericsson, PeerApp, Zeugma Systems, Redback Network, Nortel, and Bay Networks.

Ajey Walavalkar

VP Data Science

Ajey is responsible for all activities related to data science and provides technical leadership for developing strategy and building and maintaining predictive models based on AI and machine learning, and digital twin solutions. After his Ph.D., Ajey has worked for more than 20 years in the field of multi physics engineering simulations.

Sanjay Ravindra

VP Solutions & Services

Sanjay manages Bruviti’s crew of engineers, QA, and services professionals. For more than 20 years Sanjay has worked in the realm of access routers, residential gateways, and wireless systems. Previously, Sanjay was director of implementation for worldwide application software & services at Pace.

Stay updated with the latest news and industry events

Events

Bruviti SmartService Pack for Home Appliances

When: Mar 25, 2021 | 11:00 AM (PST)

WATCH RECORDING

Fine-tune your service center AI’s knowledge and triage skills

When: Feb 18, 2021 | 11:00 AM (PST)

WATCH RECORDING

How accurate parts prediction transforms the service center

When: Dec 17, 2020 | 11:00 AM (PST)

WATCH RECORDING

Using AI to maximize first-time fix rates of commercial foodservice equipment

When: Nov 17, 2020 | 11:00 AM (PST)

WATCH RECORDING

How AI technology can enhance customer service for home appliance equipment

When: Sep 15, 2020 | 11:00 AM (PST)

WATCH RECORDING

Press Releases

Bruviti Triage Center Helps Organizations Quickly Build AI Capabilities for Service Teams

December 2, 2021

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and…

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Bruviti Partners with National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market

August 19, 2021

Home- and extended-warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities SALT LAKE CITY, Utah and CAMPBELL, Calif. —August 19, 2021: Bruviti, a provider of AI-driven predictive service applications, has signed a technology and distribution agreement with National Service Alliance (NSA), a provider of warranty-management and triage solutions for the aftermarket support…

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Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies

November 17, 2020

Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability…

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AHAM Honors Bruviti CEO Andy Chinmulgund for Service to Appliance Industry

October 22, 2020

This award means a lot to all of us at Bruviti. We have dedicated our company to helping AHAM members improve their customer-service offerings across their contact centers and service departments. We joined AHAM with the vision of bringing connectivity and predictive service capabilities to this important industry. Since then, we have contributed to the Supplier Division, helped…

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Bruviti in the News