For commercial foodservice operators, equipment up-time is crucial (again)

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply…

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Customers want easy problem resolution, so make your self-help channels smarter

When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that can solve complex problems, deflect low-level support calls, and boost customer satisfaction By Andy Chinmulgund If you’ve been on hold for technical support in the last couple of years, you were probably repeatedly reminded…

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To build your AI-assisted service team, just add knowledge

Fast access to technical know-how is what makes a good technical support great. To that end, every service and support organization has accumulated a massive amount of technical knowledge. As they strive to improve efficiency, reduce call times, and minimize truck rolls, many service organizations are looking for ways to automate access to that knowledge…

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Does your service AI assimilate and transfer know-how?

Organizations that make a commitment to documenting the valuable knowledge of their subject-matter experts can more quickly and effectively onboard, train, and develop the next generation of workers By Andy Chinmulgund Your service know-how is your competitive advantage Consider the vast amount of knowledge that your service organization has created and accumulated over the years:…

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Announcing the Bruviti SmartService Pack for Home Appliances

New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By Andy Chinmulgund When a home appliance stops working, what are your options? If it’s still under the factory warranty, you’ll likely call the retailer and schedule a service call. Outside of the factory warranty…

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How AI technology can enhance customer service for home appliance equipment

This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning as the foundation for a range of applications used in the service sector. By Andy Chinmulgund Home appliance manufacturers and the companies that provide service contracts for this equipment are looking for solutions to:…

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How we put your service data to work

The first phase of building an expert system capable of assisting your service and support teams is assembling and interpreting valuable data from across the organization. To automate this process, Bruviti applies machine-learning tech to onboard data from a wide variety of sources. By Andy Chinmulgund Data is at the heart of any intelligent system.…

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Reduce your inventory costs and truck rolls with accurate parts prediction

The latest machine-learning tech can determine which parts, and how many, to carry in the warehouse and on the service truck By Andy Chinmulgund The COVID-19 pandemic is redefining business practices across industry verticals. As social distancing and shelter in place directives persist, the service industry is reinventing onsite service visits. Any onsite visit is…

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COVID-19 will accelerate your digital transformation

In the past few years, thousands of manufacturers embraced digitalization to drive efficiency and better compete in the global marketplace. This shift led to dramatic changes in how products are designed, planned, and manufactured. In the service side of the house, digitalization has presented service organizations with similar opportunities to boost operational performance, reduce costs,…

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Now is the time to upgrade your remote repair capabilities

To maintain business continuity in the face of the current crisis, service centers must inevitably reconfigure their operations. As they adapt to ‘work from home’ and ‘social distancing’ mandates, now is the time for service centers to implement remote repair capabilities in order to enhance safety and resilience. By Andy Chinmulgund How service organizations interact…

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