Bruviti blog

How to put your Machine Data to Work

February 4, 2019

Businesses are amassing terabytes of IoT data from their appliances and machines. CSRs cannot find the data they need. What’s the connection? BY ANDY CHINMULGUND As consumer goods become increasingly commoditized and compete on features and pricing, many businesses are focusing their attention on delivering excellent customer service to build customer loyalty. For many businesses, this will…

CES 2019: predictive service and customer-led design take center stage

January 16, 2019

Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside from the glitz, skits and tricks that are Las Vegas, the Bruviti team attending CES last week observed how important this show has become for appliance manufacturers. In addition to the broad range of…

Field Service Connect : show me the ROI

December 20, 2018

Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics, and the future state of service. The conference delegates that we met were director- and VP-level decision makers who attended to monitor the state of…