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Did you know that today two-thirds of millennials expect to receive real-time customer service, while approximately three-quarters of all customers expect a seamless cross-channel service experience? The modern business landscape is characterized by rapid technological advancements, evolving customer expectations, and an increasingly competitive environment. Customers now have significantly higher expectations for online experiences, including customer…

Introduction In Part 1, we explored the evolving landscape of the elevator and escalator industry. We witnessed how innovation and legislation are reshaping this sector, creating smarter, safer, and more efficient transportation solutions. However, these advancements have also presented challenges, particularly in the realm of maintenance, as these machines transition from mechanical to electronic marvels.…

In recent years, the elevator and escalator industry has undergone a remarkable transformation.  With the advent of smart elevators, cable-free designs, regenerative drives, robotization, contactless elevator buttons, and destination control systems, elevators and escalators are evolving into intelligent, efficient systems. With 62% of consumers expected to increase their use of touchless technologies, passengers will soon…

Did you know that only about 25% of the houses sold in the US in 2020 had home warranty coverage? So, why do the majority of homeowners NOT invest in a home warranty? Review Home Warranties assessed 1,525 home warranty complaints to find the reason why homeowners were dissatisfied with their warranty providers. It found…

Introduction Knowledge, as they say, is power and in the field service sector especially, technicians and agents must navigate vast amounts of information, often scattered across historical records, manuals, troubleshooting guides, and videos. The sheer volume of data can be overwhelming, hindering efficient and effective service delivery. In this article, we will explore one of the many…

A home or extended warranty is a renewable home service plan that offers discounted repair and replacement services for applicable household appliances and systems. By covering household appliances like refrigerators, dishwashers, washing machines and dryers, these warranties ensure a homeowner can affordably repair, maintain and potentially replace them without any additional out-of-pocket expense. However, the…

Definitely not “set it and forget it” The multibillion-dollar US medical device industry is the largest in the world and is tightly regulated — for good reason. Equipment sold in this sector is categorized by its application: life-support equipment, imaging equipment, surgical equipment, electromedical equipment, dental equipment, and endoscopes. Among this family of equipment, life-support…

Having their kitchen equipment up and running is critical for restaurants to maintain their operations and ensure business continuity. By Andy Chinmulgund And while it’s true that AI technology can be employed to increase equipment uptime, foodservice equipment manufacturers, servicers and restaurants are often hesitant to adopt AI to support service of kitchen equipment. There…

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply…