Natural language processing can improve customer experience
Was your last interaction with a technical support phone agent positive? I recently spent more than two hours on the phone…
How can service and support teams leverage digital twin technology?
As manufacturers strive to achieve better customer experience throughout the product lifecycle, digital twin technology provides the critical insights that post-sales…
How digital twin technology helps you win in customer service
By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to…
Why data silos are hurting your CX scores
By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By…
Remote monitoring of IoT devices boosts profitability and customer satisfaction
The implementation of remote monitoring and predictive (and therefore proactive) support can boost both customer satisfaction and bottom-line profitability. For service…
Bruviti talks up predictive service in the desert
Bruviti exhibited at the recent Field Service Palm Springs show, where 800 customer-service professionals from a range of industry sectors attended…
Reduce truck rolls to boost field-service productivity and improve customer experience
Whether you are a manufacturer of home appliances or commercial equipment, your customers expect fast, reliable, and efficient service. These days,…
How to put your machine data to work
Businesses are amassing terabytes of IoT data from their appliances and machines. CSRs cannot find the data they need. What’s the…
CES 2019: predictive service and customer-led design take center stage
Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside…
Field Service Connect : show me the ROI
Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses…
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