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Bruviti blog

How digital twin technology helps you win in customer service

August 13, 2019

By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to industrial equipment can implement predictive service, fast diagnostics, and…

Why data silos are hurting your CX scores

June 27, 2019

By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By Andy Chinmulgund As customer experience (CX) becomes the new…

Bruviti talks up predictive service in the desert

May 11, 2019

Bruviti exhibited at the recent Field Service Palm Springs show, where 800 customer-service professionals from a range of industry sectors attended the event’s presentations, panels and workshops. They were also…

How to put your machine data to work

February 4, 2019

Businesses are amassing terabytes of IoT data from their appliances and machines. CSRs cannot find the data they need. What’s the connection? BY ANDY CHINMULGUND As consumer goods become increasingly commoditized and…

Field Service Connect : show me the ROI

December 20, 2018

Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics,…