Announcing the Bruviti SmartService Pack for Home Appliances
New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By…
How AI technology can enhance customer service for home appliance equipment
This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning…
How we put your service data to work
The first phase of building an expert system capable of assisting your service and support teams is assembling and interpreting valuable…
Reduce your inventory costs and truck rolls with accurate parts prediction
The latest machine-learning tech can determine which parts, and how many, to carry in the warehouse and on the service truck…
COVID-19 will accelerate your digital transformation
In the past few years, thousands of manufacturers embraced digitalization to drive efficiency and better compete in the global marketplace. This…
Now is the time to upgrade your remote repair capabilities
To maintain business continuity in the face of the current crisis, service centers must inevitably reconfigure their operations. As they adapt…
AI can give your field service technicians CX superpowers!
Shoppers increasingly prefer digital channels to research, compare, and order a product. Post sales, customer service has also gone digital; customers…
Readying a chatbot for omnichannel customer service
Equipping your chatbot for the front lines of customer service is no easy task, and the work starts with defining its…
2020: What’s in store for field service technology?
Delivering superior customer experience (CX) is the mantra for field-service operations. As companies compete for market share and customer loyalty, technology…
Natural language processing can improve customer experience
Was your last interaction with a technical support phone agent positive? I recently spent more than two hours on the phone…