Bruviti blog

2020: What’s in store for field service technology?

December 17, 2019

Delivering superior customer experience (CX) is the mantra for field-service operations. As companies compete for market share and customer loyalty, technology will play an increasingly important role in the decade…

How digital twin technology helps you win in customer service

August 13, 2019

By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to industrial equipment can implement predictive service, fast diagnostics, and…

Why data silos are hurting your CX scores

June 27, 2019

By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By Andy Chinmulgund As customer experience (CX) becomes the new…

Bruviti talks up predictive service in the desert

May 11, 2019

Bruviti exhibited at the recent Field Service Palm Springs show, where 800 customer-service professionals from a range of industry sectors attended the event’s presentations, panels and workshops. They were also…