How we put your service data to work
The first phase of building an expert system capable of assisting your service and support teams is assembling and interpreting valuable…
Reduce your inventory costs and truck rolls with accurate parts prediction
The latest machine-learning tech can determine which parts, and how many, to carry in the warehouse and on the service truck…
COVID-19 will accelerate your digital transformation
In the past few years, thousands of manufacturers embraced digitalization to drive efficiency and better compete in the global marketplace. This…
Now is the time to upgrade your remote repair capabilities
To maintain business continuity in the face of the current crisis, service centers must inevitably reconfigure their operations. As they adapt…
AI can give your field service technicians CX superpowers!
Shoppers increasingly prefer digital channels to research, compare, and order a product. Post sales, customer service has also gone digital; customers…
Readying a chatbot for omnichannel customer service
Equipping your chatbot for the front lines of customer service is no easy task, and the work starts with defining its…
2020: What’s in store for field service technology?
Delivering superior customer experience (CX) is the mantra for field-service operations. As companies compete for market share and customer loyalty, technology…
Natural language processing can improve customer experience
Was your last interaction with a technical support phone agent positive? I recently spent more than two hours on the phone…
How can service and support teams leverage digital twin technology?
As manufacturers strive to achieve better customer experience throughout the product lifecycle, digital twin technology provides the critical insights that post-sales…
How digital twin technology helps you win in customer service
By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to…