Bruviti blog

COVID-19 will accelerate your digital transformation

May 28, 2020

In the past few years, thousands of manufacturers embraced digitalization to drive efficiency and better compete in the global marketplace. This shift led to dramatic changes in how products are…

2020: What’s in store for field service technology?

December 17, 2019

Delivering superior customer experience (CX) is the mantra for field-service operations. As companies compete for market share and customer loyalty, technology will play an increasingly important role in the decade…

How digital twin technology helps you win in customer service

August 13, 2019

By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances to industrial equipment can implement predictive service, fast diagnostics, and…

Why data silos are hurting your CX scores

June 27, 2019

By integrating disparate databases and knowledge bases, service and support teams can become more efficient and enhance their customers’ experience By Andy Chinmulgund As customer experience (CX) becomes the new…