For commercial foodservice operators, equipment up-time is crucial (again)

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply…

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Customers want easy problem resolution, so make your self-help channels smarter

When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that can solve complex problems, deflect low-level support calls, and boost customer satisfaction By Andy Chinmulgund If you’ve been on hold for technical support in the last couple of years, you were probably repeatedly reminded…

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To build your AI-assisted service team, just add knowledge

Fast access to technical know-how is what makes a good technical support great. To that end, every service and support organization has accumulated a massive amount of technical knowledge. As they strive to improve efficiency, reduce call times, and minimize truck rolls, many service organizations are looking for ways to automate access to that knowledge…

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Bruviti Triage Center Helps Organizations Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and…

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Bruviti Partners with National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market

Home- and extended-warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities SALT LAKE CITY, Utah and CAMPBELL, Calif. —August 19, 2021: Bruviti, a provider of AI-driven predictive service applications, has signed a technology and distribution agreement with National Service Alliance (NSA), a provider of warranty-management and triage solutions for the aftermarket support…

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Does your service AI assimilate and transfer know-how?

Organizations that make a commitment to documenting the valuable knowledge of their subject-matter experts can more quickly and effectively onboard, train, and develop the next generation of workers By Andy Chinmulgund Your service know-how is your competitive advantage Consider the vast amount of knowledge that your service organization has created and accumulated over the years:…

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Announcing the Bruviti SmartService Pack for Home Appliances

New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By Andy Chinmulgund When a home appliance stops working, what are your options? If it’s still under the factory warranty, you’ll likely call the retailer and schedule a service call. Outside of the factory warranty…

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AHAM Honors Bruviti CEO Andy Chinmulgund for Service to Appliance Industry

This award means a lot to all of us at Bruviti. We have dedicated our company to helping AHAM members improve their customer-service offerings across their contact centers and service departments. We joined AHAM with the vision of bringing connectivity and predictive service capabilities to this important industry. Since then, we have contributed to the Supplier Division, helped…

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How AI technology can enhance customer service for home appliance equipment

This month, Bruviti offered manufacturers of home appliances a chance to learn how the Bruviti data science team applies machine learning as the foundation for a range of applications used in the service sector. By Andy Chinmulgund Home appliance manufacturers and the companies that provide service contracts for this equipment are looking for solutions to:…

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How we put your service data to work

The first phase of building an expert system capable of assisting your service and support teams is assembling and interpreting valuable data from across the organization. To automate this process, Bruviti applies machine-learning tech to onboard data from a wide variety of sources. By Andy Chinmulgund Data is at the heart of any intelligent system.…

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