At Bruviti, transforming Customer Service (CS) into Customer Experience (CX) is at the front-and-center of everything we do. We develop smart solutions for support and service teams of equipment manufacturers across various industries. Based on IoT, we use Artificial Intelligence to implement Machine Learning algorithms that empower support and service teams with tools to deliver better customer engagement.
Formerly known as K2, our Leadership team is a group of Silicon Valley experts with a collective experience of 100 + years in Asset Connectivity, Big Data analytics, Machine Learning and Artificial Intelligence. The team was involved in deploying 50+mn devices and 10+mn managed nodes with every known CE brand and all Tier 1 telecom operators across the globe.
When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-enhanced self-service and remote repair to solve two key objectives:
- Deliver high customer experience ratings by diagnosing problems quickly and fixing them right the first time —onsite or remotely.
- Reduce call center, technician, truck-roll, and warranty costs.
Chief Executive Officer
Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.
Chief Technology Officer
Sanmitra is responsible for the overall engineering strategy, execution and development at Bruviti. Previously, Sanmitra co-founded and was the VP engineering of Kenati Technologies. Sanmitra served as VP engineering and head of IDC, responsible for the integration of 2Wire and Kenati, and the expansion of 2Wire IDC from 70 to 350+ team supporting all 2Wire product lines.
Chief Commercial Officer
Rich is responsible for implementing, executing and delivering Bruviti’s external objectives, including global business development of customer, partner and other external relationships. He was the VP business development at Kenati Technologies, and also served in senior executive roles at NRG Energy, Smart Energy Instruments and Sun Microsystems.
Tom is focused on developing partnership and solution strategies that will see the delivery and integration of Bruviti predictive analytics and AI technologies. Tom’s experience includes business development and product management roles at startups and large organizations that include Ericsson, PeerApp, Zeugma Systems, Redback Network, Nortel, and Bay Networks.
VP Data Science
Ajey is responsible for all activities related to data science and provides technical leadership for developing strategy and building and maintaining predictive models based on AI and machine learning, and digital twin solutions. After his Ph.D., Ajey has worked for more than 20 years in the field of multi physics engineering simulations.
VP Solutions & Services
Sanjay manages Bruviti’s crew of engineers, QA, and services professionals. For more than 20 years Sanjay has worked in the realm of access routers, residential gateways, and wireless systems. Previously, Sanjay was director of implementation for worldwide application software & services at Pace.