AI built for equipment service

Resolve complex service issues faster and elevate customer experience with uniquely specialized AI

Security, control, results you can trust

Bruviti's domain specialized equipment service AI (EQAI) is delivered as a service, embedded within your secure environment so your data stays in house, LLM training and learning is proprietary to you, and the AI outputs accurate, consistent results you can trust

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>3M

TRIAGE TRANSACTIONS PER YEAR

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1M+

SERVICE DOCUMENTS INGESTED

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6 YRS

MODEL RESEARCH & TRAINING

Accelerate successful resolutions and control cost

See how to put the power of EQAI equipment service AI to work and elevate customer experience across all service settings, self-service, contact center and field service

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Self-service:

Empower your customers 24/7 with generative chat assistance.

Enhance customer satisfaction while reducing the need for agent intervention.

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Contact center:

Arm your agents with resolution intelligence to support every call.

Improve agent productivity and resolution rates, reduce unnecessary truck-rolls.

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Field service:

Equip your technicians with on-site diagnostics and decision support.

Boost productivity, accelerate onboarding and increase first time fix rates.

Get the latest intelligence

Trusted by industry leading brands

Hear from our customers

Jacob Burroughs

CFO, Commercial and Customer, Electrolux

The resolution intelligence that Bruviti’s solutions have delivered has helped us to increase productivity and efficiency and positively impact our business KPI’s. I highly value our collaborative, long-term partnership.

Keri Llewelyn

Welbilt Chief Commercial Officer

Bruviti’s Assist Suite has played a key role in transforming our customer readiness, where up-time is mission-critical. By applying Bruviti’s AI-powered predictive intelligence capability across our product lines we helped our agents and techs resolve service problems faster and more cost efficiently.

Neil Capper

Global Technical Manager Merrychef

Bruviti Tech Assist is core to the training and success of our field service technicians, and the intelligence that it captures is helping our product and QA teams to deeply understand the customer experience and focus on opportunities to improve it.

Apply equipment service AI in your field

Learn how AI can supercharge your service goals