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Archive for May 2019

Remote monitoring of IoT devices boosts profitability and customer satisfaction

The implementation of remote monitoring and predictive (and therefore proactive) support can boost both customer satisfaction and bottom-line profitability. For service groups, embedded diagnostics can remotely monitor the health of installed equipment, analyze equipment performance data, understand and predict equipment failure, and trigger preventive spare parts and on-site repair events. But to unlock these benefits,…

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Bruviti talks up predictive service in the desert

Bruviti exhibited at the recent Field Service Palm Springs show, where 800 customer-service professionals from a range of industry sectors attended the event’s presentations, panels and workshops. They were also able to cruise the exhibit floor, where this year over 70 companies demonstrated their field-service solutions. The 2019 show content organized into three tracks —…

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